Service
Need Service?
For the fastest response time, click the Request Service button below!
Service Request
To place a service request, please fill out the form below. An email will be sent to our service department to alert them of your request. Note that those with an annual maintenance agreement will receive fastest response time depending on the Tier, as well as our preferred rates for service. For those without our maintenance agreement, standard service rates are as follows:
Remote Diagnosis and Troubleshooting:
- Free for first 15 minutes
- $25 every 15 minutes thereafter
On-Site Service:
- $185/hour for the first hour, 1 hour minimum charge, Monday through Thursday 8:00 AM to 5:00 PM
- $150/hour for each additional hour
*Travel fees (fuel, tolls, parking) are also applied depending on the location of service.
Service Request Form
ANNUAL SERVICE PLANS
Please Note: The below pricing is for residential projects only without an RTI or Crestron control system.Custom plans are provided for estate homes and commercial projects to meet the specific requirements of these projects.
| Automated Lifestyles Care Service Plans | BASIC PLAN - TIER 1 | STANDARD PLAN TIER 2 | PRIORITY PLAN TIER 3 |
|---|---|---|---|
| PROACTIVE SERVICE CHECKS | ✓ 1/YEAR | ✓ 2/YEAR | ✓ 4/YEAR |
| REMOTE NETWORK MONITORING & SUPPORT | UNLIMITED | UNLIMITED | UNLIMITED |
| PRIORITY SCHEDULING | ✓ | ✓ | |
| SECURITY ALARM MONITORING | ✓ | ||
| LOANER EQUIPMENT | ✓ | ||
| PRE-ARRIVAL/PRE-EVENT CHECKS | ✓ 1/Year | ||
| SERVICE CALL DISCOUNTED RATE | $175/HOUR | $165/HOUR | $155/HOUR |
| AFTER HOURS CARE | ✓ $225/HOUR | ✓ $215/HOUR | ✓ $205/HOUR |
| $149/QUARTER $596/year + tax) | $312/QUARTER $1248/year + tax) | $625/QUARTER $2500/year + tax) |
MAINTENANCE PLANS
| PROACTIVE SERVICE CHECKS | Performed throughout the year to ensure your system is running smoothly and allow us to proactively resolve issues. |
| REMOTE NETWORK MONITORING & SUPPORT | Our tech team will be able to remotely login to your system (if applicable) and troubleshoot to resolve your issues. |
| PRIORITY SCHEDULING | Receive higher priority when scheduling service calls. |
| SECURITY ALARM MONITORING | 24/7 central station monitoring to ensure you have the concierge assistance you need. |
| LOANER EQUIPMENT | Temporary use of equipment while yours is out for repair. |
| PRE-ARRIVAL/PRE-EVENT CHECKS | Let us make sure your system is ready for your arrival to your home or prepared for your next event. |
| SERVICE CALL DISCOUNTED RATE | Regular business hours M-T 7:00 AM - 5:00 PM |
| AFTER HOURS CARE | Includes services performed outside of normal business hours—during nights, weekends, and holidays. |
Frequently Asked Questions
1. If Automated Lifestyles installed my system in the past but I did no not have a Service Plan is a system evaluation required?
a. If Automated Lifestyles has installed your system prior to three years ago we will also perform a one-time system evaluation prior to completing your enrollment.
2. If I get a service plan do I have to pay for a service call if my system stops working?
a. Our quarterly maintenance checks are designed to prevent most issues that affect your system’s performance, but unfortunately, we cannot control everything that might conflict with your system. In the event you are experiencing problems the first step is to call into our Service Desk and speak with our technician. In most instances, we can resolve your issue remotely and get you back up and running. In the rare instance where we cannot resolve the issue remotely, we will have to send a technician to your home. If we must send a technician, there will be charges. Charges vary depending on Service Plan, but we can let you know what those hourly charges are before we begin work.
3. How do the quarterly checks work?
a. Our Service department will call you to schedule a quarterly check-up that works with your schedule. When our technician will notify you when they arrive on-site and will leave a copy of your system evaluation upon completion.
4. What happens if I must miss the scheduled quarterly check?
a. We understand schedules move. We are happy to reschedule the quarterly visits up to the day before with no charge. If the appointment is canceled within 4 hours of the scheduled visit there will be a re-scheduling fee.
5. What does a quarterly check entail?
a. The system checks involve almost 100 checkpoints that include cycling through the functions of the systems, ensuring updates are completed, batteries are checked, networks are working properly and components are cleaned. This list has been created, and continues to evolve, based on best practices to keep your system running flawlessly.
6. How do I enroll?
a. You can call our service line at any time to speak to a representative who will get you signed up and taken care of